FAQ

Frequently Asked Questions

📦 Shipping

Where do you ship?
We ship across the European Union and the United States. Delivery typically takes 5–10 business days depending on your location.

How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can follow your parcel in real time.

Do you offer free shipping?
Yes! Free shipping on orders over €40. Standard shipping for smaller orders is €3.99.

🧩 Products

Are your toys safe?
Absolutely. Every product in our store carries the CE mark, which means it meets the strict European toy safety standard EN 71. We manually verify this for every product we list.

What age are your toys suitable for?
We have toys for all stages, from babies and toddlers right through to age 12. Each product listing clearly states the recommended age range.

Do you sell wooden / eco-friendly toys?
Yes — our Montessori collection focuses specifically on wooden, natural-material toys. We're expanding our eco-friendly range every month.

💳 Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay, and PayPal.

Can I change or cancel my order?
Contact us within 2 hours of placing your order and we'll do our best to accommodate changes. After that, the order may already be processing.

🔄 Returns

What is your return policy?
We offer a 30-day no-hassle return window. See our Returns Policy page for full details.

Still have a question? Email us at hello@sproutandplay.store — we reply within 24 hours.