Privacy policy
PRIVACY POLICY
1. Who We Are
Sprout & Play is an online toy retailer. You can contact us at hello@sproutandplay.store.
2. What Data We Collect
When you place an order or contact us, we may collect:
- Name and contact information
- Shipping and billing address
- Payment information (processed securely by Shopify Payments — we never store card details)
- Email address and order history
- Device and browsing data (via cookies)
3. How We Use Your Data
We use your data to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Improve our website and service
- Comply with legal obligations
We do not sell your personal data to third parties.
4. Your Rights (GDPR)
If you are located in the European Union, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to processing of your data
- Request data portability
To exercise any of these rights, email hello@sproutandplay.store.
5. Cookies
We use essential cookies to operate our store and optional analytics cookies to understand how visitors use our site. You can manage preferences via the cookie banner on your first visit.
6. Data Retention
We retain order data for 7 years to comply with EU tax regulations, after which it is securely deleted.
7. Data Security
We use industry-standard security measures to protect your data. All transactions are encrypted using SSL technology.